Privacy, with clarity.

At VIDA, trust is part of every relationship. This Privacy Policy explains how VIDA collects, uses, shares and protects personal data when you visit the VIDA website, register a product, request support, join a mailing list or interact with VIDA through this website. Where This Policy Applies This Policy applies to personal data collected through the VIDA website, contact and support forms, warranty registration, product enquiries, marketing and newsletter registrations, website analytics and cookies, and other VIDA digital experiences that link to this Policy. Information You Share Depending on how you interact with VIDA, we may collect contact information, product and purchase information, support information, marketing preferences, website and device information, feedback, reviews, survey responses and other details submitted through VIDA forms. How Information Is Used VIDA may process personal data to register your product warranty, verify product and purchase information, respond to questions and support requests, coordinate warranty assessment and service support, maintain records, improve the website, protect VIDA and users, meet legal requirements and send product news or offers where you have chosen to receive them. Consent and Marketing Where consent is the basis for processing, VIDA will request it through a clear affirmative action. You may withdraw consent for future processing through the same channel where practical, through an unsubscribe option or by contacting VIDA. Cookies Cookies and similar technologies help VIDA remember preferences, understand website activity, maintain security and improve digital experiences. You can manage cookies through the website consent tool, where available, and through your browser settings. Information Sharing VIDA may share relevant personal data with authorised organisations that help provide website, warranty, support and communication services, including hosting providers, customer support partners, repair partners, logistics and communication providers, analytics and marketing service providers, professional advisers, regulators where required and VIDA group companies supporting relevant business operations. International Processing VIDA's operations and service providers may be located in India, Singapore or other markets. Where personal data is processed outside India, VIDA will apply measures required under applicable law. Data Retention and Security VIDA retains personal data for the period reasonably needed to complete the purpose for which it was collected, maintain warranty and service records, respond to enquiries, meet legal requirements, manage rights and claims, maintain security and prevent misuse. VIDA applies administrative, organisational and technical measures appropriate to the nature of the information handled. Your Rights Subject to applicable law, you may request access, correction, updating, erasure where continued retention is no longer required, withdrawal of consent for future processing, grievance redressal and other rights available under applicable law. Privacy Contact For privacy requests, questions or grievances, contact VIDA through the support details published on this website. Include your name, contact details and a clear description of your request.